This summer, select cities across Canada will enjoy door-to-door delivery service with the launch of Starbucks Delivers. In teaming up with Uber Eats, the new service will give customers in Toronto, Vancouver, and Calgary more ways than ever to order and enjoy their favourite Starbucks® food and beverages. Most of the menu will be available for delivery from hundreds of stores nationwide. The Canadian launch of Starbucks Delivers is the next chapter in an initiative that began in the US in 2018 and expanded globally earlier this year.
Exceptional Customer Experiences
The collaboration with Uber Eats connects the fastest-growing meal delivery service in Canada with one of the country’s largest food and beverage retailers.
Starbucks will leverage Uber’s expertise as a well-established, quick and reliable delivery provider to offer customers a premier experience within the growing mobile and on-demand economy. The service will help Starbucks reach new customers using the Uber Eats platform, as well as offer existing customers a convenient new way to include Starbucks in their daily routines.
“Our success is rooted in our ongoing commitment to bringing exceptional customer experiences through significant investments in technology and product innovation. Uber Eats is the ideal partner to help share the Starbucks Experience wherever our customers are,” shared Michael Conway, President of Starbucks Canada. “Learning from our global Starbucks Delivers rollout, we’ve incorporated unique company packaging and standards to deliver Starbucks products to Canadians without compromising the high-quality of handcrafted beverages, food and service they expect from us.”
Customers will be able to access Starbucks Delivers through the Uber Eats mobile app, available on iOS and Android devices. Key features include:
• Starbucks Experience: Starbucks has developed unique packaging and beverage solutions to ensure the quality of both hot and cold menu items.
• Customization: With the majority of Starbucks’ core menu items and over 170,000 beverage customizations available, customers will be able to tailor their orders to their unique tastes.
• Quick, Reliable Delivery: Powered by the Uber Eats platform, customers can follow their orders within the mobile app, tracking the progress and location of their Uber partner to help ensure delivery within 30 minutes.
“We know that Starbucks fans are passionate about the brand and they’ll be delighted that they can now enjoy most of their favourite products whenever and wherever they are at the tap of a button,” says Dan Park, General Manager, Uber Eats Canada. “Order your team their favourite lattes for the Monday morning meeting or have lunch delivered to the park. Uber Eats is very excited about working with Starbucks to unlock the power of on-demand delivery.”
Starbucks has long been committed to enhancing the customer experience through relevant, industry-leading innovation. Personalized, digital relationships with customers are critical to the holistic Starbucks Experience both in-store and out. Starbucks Canada was the first national retailer to offer its own mobile payment technology combined with a deep loyalty program, which has generated a tremendous response from customers and continued the company’s legacy of leadership in the mobile order space. Starbucks Delivers with Uber Eats provides an opportunity to satisfy an ongoing customer demand for Canadian delivery.
*Source: Statista (2009), eServices Report 2019 - Online Food Delivery