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Starbucks is taking several actions to protect the health and well-being of our partners (employees) and customers and to control the spread of COVID-19. All decisions are grounded in partner and customer care and safety, based on facts and science, and communicated with transparency. Read below for an at-a-glance overview.

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Your Starbucks Experience may look different as we navigate this dynamic situation community-by-community and store-by-store. Our commitment to you is that we will continue to make proactive decisions for our partners and the people we serve.

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Starbucks is offering support with comprehensive care to all our store partners including a recently announced wage increase, mental health benefits and paid time for sick days and family care.

While stores across the country continue to support communities at local levels, we have assembled the biggest, most comprehensive donation program in the history of Starbucks Canada to support Canadians across the country in three areas: first responders and front-line workers; access to food; and support for the most vulnerable Canadians.

Thanking front-line responders: The Starbucks Foundation donated $100,000 to COVID-19 fundraising drives set up by hospital foundations in Vancouver, Calgary, Toronto and Montreal. And, to say thank you, Starbucks offered <a href="https://stories.starbucks.ca/en/stories/2020/starbucks-partners-covid-19-front-line-responders/">free brewed coffee (hot or iced) to all front-line responders</a> from March until May 2020. To date, our partners have served <a href="https://stories.starbucks.ca/en/stories/2020/1-million-cups-of-free-coffee-served-to-front-line-responders/">more than one million cups of free coffee </a>to first responders and front-line healthcare workers across Canada and the U.S.

Helping vulnerable Canadians: $100,000 from The Starbucks Foundation went to <a href="https://www.unitedway.ca/">United Way Centraide</a>’s COVID-19 Community Response and Recovery Fund. The donation will help the United Way accomplish its priorities: to ensure people in self-isolation have basic needs, such as food and supplies; to give support to seniors in isolation; and to ensure mental health services are available to vulnerable Canadians.

Supporting food banks: Starbucks Canada and The Starbucks Foundation donated <a href="https://stories.starbucks.ca/en/stories/2020/starbucks-canada-donates-over-1-million-to-help-growing-food-crisis/">over $1 million in food and financial support</a> to help the complex changing realities of food banks and community outreach organizations during COVID-19. This includes helping them shift their operational needs and providing drivers from Starbucks Canada’s foodservice distributor GFS (Gordon Food Service) to deliver food to those most in need.

Neighbourhood Grants: Throughout the pandemic, the Starbucks Foundation <a href="https://stories.starbucks.ca/en/stories/2020/the-starbucks-foundation-invests-145k-in-grants-to-support-local-communities-across-canada/">has been making rounds of donations</a> to hundreds of organizations across Canada, and is currently reviewing a record number of nominations made by stores in the latest round. These grants were informed and inspired by Starbucks partners who highlighted the causes and organizations uplifting their communities during COVID-19. In Canada, we heard from our partners about how hunger relief, supporting families and children, and addressing homelessness are top of mind. Additionally, Starbucks partners are volunteering their time and making their own financial donations to local charities across the country.

Starbucks is taking several actions to protect the health and well-being of our partners (employees) and customers and to control the spread of COVID-19. Here’s what you need to know.

At a Glance: What Customers Need to Know about Starbucks Response to COVID-19

Starbucks Canada

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At a Glance: Our Response to COVID-19

With soaring demand since the onset of the pandemic, food banks across Canada are facing even greater challenges as the holidays approach. Starbucks Canada today is pledging an additional $25,000 in funding to Food Banks Canada and has created a way for customers to digitally donate, as shortages of food and fewer volunteers this year are making it even more difficult to distribute food to vulnerable Canadians.

Food insecurity grew by 38% in the early months of the pandemic, according to Food Banks Canada. Now, one in seven Canadian households are experiencing food insecurity, and what’s worse is that grocery bills are predicted to increase by nearly $700* for the average family in 2021.

“As we go into the holiday season, know that food banks continue to work in overdrive for our neighbours in need. This year, more than ever, people understand that food insecurity could happen to anybody,” says Chris Hatch, CEO, Food Banks Canada.

Earlier this year, Starbucks Canada and The Starbucks Foundation <a rel="noreferrer noopener" href="https://stories.starbucks.ca/en/stories/2020/starbucks-canada-donates-over-1-million-to-help-growing-food-crisis/" target="_blank">donated over $1 million of food and cash</a> to help food banks replenish their stock and adapt their operations so that Canadians in need could continue to get access to food. Specifically, Starbucks Canada donated more than $650,000 in food and funds and The Starbucks Foundation donated $350,000 in funds to help, but hunger continues to be a big and growing challenge. Additional funds and support are needed as demand continues to rise.

Starbucks Canada is offering customers digital, cashless opportunities to join the company in donating to their local food banks. Through January 15, customers can donate funds through <a href="https://foodbankscanada.akaraisin.com/Starbucks" target="_blank" rel="noreferrer noopener">Starbucks Canada’s donation page</a> on Food Banks Canada or through the link in the <a href="https://www.starbucks.ca/rewards/mobile-apps" target="_blank" rel="noreferrer noopener">Starbucks app</a>. Contributions will ensure vulnerable Canadians have food now and when the pandemic is over.&nbsp;

“Food banks from coast to coast to coast have stepped up to help, even with extreme drops in volunteers and significant impacts from the pandemic,” says Hatch. “(Canadians’) help during this difficult time is needed and very much valued (to) help us achieve our vision of a Canada where no one goes hungry.”

To learn more about Starbucks Canada’s community impact throughout COVID-19, please <a rel="noreferrer noopener" href="https://stories.starbucks.ca/en/stories/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/" target="_blank">visit our at-a-glance overview</a>.

*Source: <a rel="noreferrer noopener" href="https://www.dal.ca/sites/agri-food/research/canada-s-food-price-report-2021.html" target="_blank">Canada’s Food Price Report 2021</a>

Starbucks Canada Pledges Additional $25K to Food Banks in Canada to Address Urgent Need

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Starbucks Canada confirmed today that company-operated stores in Alberta, Saskatchewan and Manitoba will move to a “to go” model. Customers will still be able to walk into Starbucks stores and order at the counter, order ahead through the Starbucks App and pick up in store, order at the Drive-Thru, and in select areas can also order Starbucks Delivers powered by Uber Eats. However, all seating will be temporarily paused or removed, including patio and outdoor areas.

The company continues to monitor and adjust operations to best support physical distancing especially if and where positive case counts are elevated. Starbucks has moved to a grab-and-go model in all of its company-operated <a href="https://stories.starbucks.ca/en/stories/2020/starbucks-temporarily-moves-to-a-to-go-model-in-all-quebec-and-ottawa-stores/" target="_blank" rel="noreferrer noopener">stores in Quebec</a> and Ontario company-operated locations.

Led by three guiding principles: to prioritize the health and well-being of its partners and customers; ground decisions in facts and science; and be in service to its communities, <a href="https://stories.starbucks.ca/en/stories/2020/starbucks-canada-safety-precautions-in-light-of-covid-19/" target="_blank" rel="noreferrer noopener">Starbucks safety precautions and protocols</a> meet and often exceed the guidance of public health and government agencies to ensure its stores, its partners working in them, and its customers visiting them are safe. This includes:

Starbucks will continue to do its part to help curb the spread of COVID-19 in Canada and be flexible to adjust store operations as needed to help ensure the well-being of our partners and customers.

Please <a rel="noreferrer noopener" href="https://stories.starbucks.ca/en/stories/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/" target="_blank">click here</a> for an at-a-glance look at Starbucks precautionary measures.

Starbucks Canada Moves to a “To Go” Model in All Alberta, Saskatchewan and Manitoba Stores

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In a letter to partners (employees) today, Starbucks Canada general manager, Lori Digulla reaffirms commitment to Partner Care and confirms continued investment in hourly partner wages including annual increases of 3% and stock grants in 2021.

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Every success, every ounce of progress, every positive moment we’ve experienced navigating this pandemic is thanks to our commitment to our Mission to inspire and nurture the human spirit. We’re getting through the challenge of a lifetime because we are working together, in service of each other, our customers and our communities. It hasn’t been easy and it hasn’t been perfect, but it has been remarkable with so much to be proud of. &nbsp;Thank you! And you have my commitment to keep supporting you every step of the way.

The truth is we’re still very much rebuilding our business with continued changes ahead to adapt to and overcome. But one thing that will always be true is we will be 100% committed to our Mission, and partner care and safety will always be at the heart of all our decisions. This pandemic has brought some of the biggest challenges any of us have faced, personally and professionally, but there is so much support available to you now, with more coming, that I want to be sure you know about.

We have always offered leading benefits and support for partners, and we looked for more and new ways to support you from the very start of the pandemic including comprehensive safety protocols and modified operations; multiple pay supports from March through October like Catastrophe Pay, Service Pay, COVID-19 Partner Care pay, COVID-19 leave options; and millions of dollars issued in CUP Fund grants. Importantly, months of closing and reopening stores limited hours worked so we also decreased eligibility hours to ensure benefits-enrolled partners would continue to qualify for benefits.

We sometimes hear that partners are not fully aware of everything available to them so we are re-publishing links and have created a quick reference infographic to capture all the benefits and supports that are available to you – financial, mental, physical, emotional and so much more. Please make some time to explore everything we have to support you and your families. We continue to assess, add and adjust our full package of support to ensure the most valuable and relevant resources are available to you, including some that you have told us are game-changers for you like our mental health benefits, tuition reimbursement, LifeWorks and enhanced resources committed to internal talent advancement and opportunity coming later this year.

In addition to leading benefits we offer competitive pay. We’ve increased scheduled hours and we continue to work hard to build our business back up, to provide more hours that can further increase your earnings. Despite the fact that we are still rebuilding our business, &nbsp;I’m happy to share that we’ve made the important decisions to proceed with a 3% annual wage increase for all hourly partners in 2021 which exceeds inflation and what we know most Canadian companies are planning; and we will maintain our pay differential for shift supervisors as we continue to invest in these partners and attract and reward our best baristas to this important role. &nbsp;More information will be available next month as we prepare for these increases to take effect in January (increase dates remain the same, happening every 6 months, and tied to your anniversary date).

I’m proud to share Starbucks U.S. is also invested in supporting partners by increasing wages for hourly partners. In Canada, we’ve made investments to increase minimum wage by up to 35% over the last five years. At Starbucks, we have a multi-year aspiration to make meaningful investments in pay. It will require all of us, working together, to rebuild and grow our business, so that we all can continue to share in our success.

In addition to the wage increase, we are maintaining our <a href="https://departments.starbucks.com/sites/stock/en-us/beanstock/Pages/beanstock.aspx" target="_blank" rel="noreferrer noopener">Bean Stock</a> grants, which are a significant investment in your future financial stabililty. Bean Stock grants are what make us “partners”, and later this month we will announce this year’s grant to our eligible baristas and shift supervisors. In FY19 baristas received grants of $600 USD and shift supervisors received grants of $875 USD. When you receive your Bean Stock grant, you are automatically set-up with a Fidelity account and will need to go to <a rel="noreferrer noopener" href="http://www.netbenefits.com/" target="_blank">Fidelity NetBenefits</a> to: <a rel="noreferrer noopener" href="https://workplaceservices.fidelity.com/bin-public/070_NB_SPS_Pages/documents/dcl/shared/StockPlanServices/SPS_INTL_ActivateInstructions.pdf" target="_blank">Open your account</a>&nbsp; and <a rel="noreferrer noopener" href="https://workplaceservices.fidelity.com/bin-public/070_NB_SPS_Pages/documents/dcl/shared/StockPlanServices/SPS_OGA_INTL_ACCEPT_GRANT.pdf" target="_blank">View and accept your grant</a>.

Compensation is important, but it’s critical that you are, and feel, safe at work. Everything we learned and reimagined since we entered this pandemic has prepared us to navigate what may come. We’re confident and ready to face the challenges ahead together, because we have the operations models, protocols and tools to run our stores safely for partners and customers. We will stay vigilant and flexible&nbsp;to adjust store operations as we need to, store by store and community by community while we maintain all the best-in-class&nbsp;control measures we have in place.

Partners, I am so very proud of our team and how we live our Mission every day, with a smile, bringing hope to each other and millions of customers every week. This is how we will get through our toughest challenges, and I have every confidence we will continue to lead through this to emerge even stronger, and even more committed to each other, our customers and communities, together.

Behind the Green Apron: Our Sustained Commitment to Partner Care

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This week, Starbucks Canada will temporarily modify its operations in all its company-operated stores in Quebec and Ottawa to a grab and go model.

This latest move in the company’s efforts to keep partners (employees), customers and communities safe follows the Quebec government’s mandate that restaurants move to grab and go in three districts in the province as COVID-19 cases continue to rise. Last month, Starbucks announced it would <a href="https://stories.starbucks.ca/en/stories/2020/update-on-facial-coverings/" data-type="URL" data-id="https://stories.starbucks.ca/en/stories/2020/update-on-facial-coverings/" target="_blank" rel="noreferrer noopener">require customers to use facial coverings</a> in all company-operated stores in Canada.

Customers in Quebec and Ottawa will still be able to walk into stores and order at the counter and at the Drive-Thru, however all seating will be temporarily paused or removed, including patio and outdoor areas. Customers in select areas can also order Starbucks Delivers, powered by Uber Eats.

Please <a rel="noreferrer noopener" href="https://stories.starbucks.ca/en/stories/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/" data-type="URL" data-id="https://stories.starbucks.ca/en/stories/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/" target="_blank">click here</a> for an at-a-glance look at Starbucks COVID-19 safety measures.

Starbucks Will Temporarily Move to a “To Go” Model in all Quebec and Ottawa Stores

Starbucks Temporarily Moves to a “To Go” Model in All Quebec and Ottawa Stores

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Starbucks has moved quickly to modify and adapt its operations to help mitigate the spread of COVID-19. Since the onset of the pandemic, Starbucks guiding principle has been to prioritize partner (employee) and customer safety, based on facts and science, and communicated with transparency.&nbsp;

Below is a list of Starbucks precautionary measures in company-operated stores located in Canada.

Starbucks has moved quickly to modify and adapt its operations to help mitigate the spread of COVID-19. Since the onset of the pandemic, Starbucks guiding principle has been to prioritize partner (employee) and customer safety.

Starbucks Canada’s Safety Precautions in Light of COVID-19

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Starbucks Canada is accelerating the transformation of its stores with the launch of Curbside Pickup as customer needs of convenience, connection and personalization continue to evolve and retail landscapes shift as a result of COVID-19. The company will begin testing in 10 stores in Ontario cities starting July 9 and will add 20 additional test locations in Vancouver and the Greater Toronto Area through the summer.

Starbucks Curbside Pickup enables customers to be served in a convenient way that respects physical distancing while maintaining the welcoming third place feeling of personal, human connection.&nbsp;&nbsp;

Powered by the <a href="https://stories.starbucks.ca/en/stories/2020/starbucks-app-evolved-into-a-tool-for-customers-amid-covid-19/" target="_blank" rel="noreferrer noopener">Starbucks App</a>, which is integral to ordering and paying ahead, Starbucks new Curbside Pickup service lets customers order ahead and choose Curbside Pickup at participating stores. Upon arrival, the customer can park in a designated curbside parking spot and check-in using the app. The store will then be notified of the customer’s arrival and a barista will gather their order and deliver it to the customer’s car.&nbsp;

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Curbside offers a reduced contact experience to help protect the health and well-being of all customers and partners (employees). Starbucks also has a number of in-store precautions to help prioritize safety. This includes mandatory facial coverings for partners and partner check-ins, which requires all partners to take their temperature ahead of each shift.

Customers, now more than ever, are seeking familiar and convenient experiences, and Starbucks has continued to adapt its operations to meet those needs. Curbside Pickup joins a number of other convenience formats: drive-thru, <a rel="noreferrer noopener" href="https://stories.starbucks.ca/en/stories/2020/how-to-guide-for-digital-ordering-at-starbucks/" target="_blank">mobile ordering</a>, <a rel="noreferrer noopener" href="https://stories.starbucks.ca/en/stories/2020/starbucks-canada-welcomes-customers-back-grab-and-go-service/" target="_blank">grab-and-go</a>, and <a rel="noreferrer noopener" href="https://www.ubereats.com/ca/brand/starbucks/?utm_source=starbucks_can&amp;utm_medium=brandpage&amp;utm_content=PAowned" target="_blank">Starbucks® Delivers</a> with Uber Eats.

And, with restrictions lifting in dozens more jurisdictions across the country, several more Starbucks locations are now open for dine-in and patio dining.&nbsp;

Starbucks Canada is accelerating the transformation of its stores with the launch of Curbside Pickup as customer needs of convenience, connection and personalization continue to evolve and retail landscapes shift as a result of COVID-19.

Starbucks Canada to Begin Testing Curbside Pickup

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As <a href="https://stories.starbucks.ca/en/stories/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/" target="_blank" rel="noreferrer noopener">Starbucks continues to navigate COVID-19</a>, the company is focused on caring for the health and well-being of partners (employees) and customers, and doing its part to support the communities it serves.

To build on its <a href="https://stories.starbucks.com/press/2020/the-starbucks-foundation-supporting-community-response-and-resilience-during-covid-19/" target="_blank" rel="noreferrer noopener">contributions toward COVID-19 community response</a> to date, The Starbucks Foundation has selected more than 400 organizations across Canada and the U.S. to receive grants in its third round of Neighbourhood Grants. These grants, which total $1.4 million, were informed and inspired by Starbucks partners who highlighted the causes and organizations uplifting their communities during COVID-19.

In Canada, we heard from our partners about how hunger relief, supporting families and children, and addressing homelessness are top of mind. Thanks to nearly 400 partner nominations, $145,000 in grants are being distributed to 56 local organizations across the country.&nbsp;

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Neighbourhood Grants are intended to strengthen the community around our stores, inspire increased partner volunteerism and create sustained engagement with local communities. Through this initiative, The Starbucks Foundation engages partners to share insights from their own communities to help inform grant decisions.

We empower our partners to make a difference in the communities they love and serve every day. Below, five partners share the causes that are close to their hearts and how the Neighbourhood Grants will make an impact as organizations respond to COVID-19.

<a href="http://www.thesouphaven.ca/" target="_blank" rel="noreferrer noopener">The Soup Haven Lunch Program</a> — Yorkton, Sask.

The Soup Haven Lunch Program is dedicated to serving healthy lunches free of charge to children in need at local schools. In response to COVID-19, the non-profit has organized three locations in Yorkton, Sask. where people can pick up lunches for their children on weekdays.&nbsp;

Store manager Bobby Holstein used to rely on lunches from The Soup Haven whenever the rural farm he grew up on experienced week-long power outages.

“When this happened, I would receive food items from school provided by The Soup Haven Lunch Program. During elementary school, I also spent my mornings, lunch hour and after-school time volunteering in our community school kitchen, which received donations from The Soup Haven. Since then, my volunteer time and partnership with them has given me many opportunities to strengthen my skills, lead cooking groups, earn volunteer awards and even land my first job! It is very special to be able to nominate an organization that has impacted my own life.”

How the grant will help: “We will use this grant to continue providing lunches for children, as well as hampers for families in need. We anticipate this need to grow in the future,” said program director Marilyn Dyck. “We really appreciate The Starbucks Foundation’s support in this unprecedented time. We are thankful that Starbucks is part of our community!”&nbsp;

<a href="https://www.batshawfoundation.ca/" target="_blank" rel="noreferrer noopener">Batshaw Youth And Family Centres Foundation</a> — Montreal, Que.

Batshaw Youth and Family Centres Foundation is a grassroots organization with the mission to break the cycle of abuse and neglect experienced by many children and youth.

Store manager Cassidy Vanderveen experienced homelessness as a youth, which is why she strongly believes in the mission of Batshaw Youth and Family Centres.

“Homelessness doesn't always look like we think it does. I left home when I was 13 and never went back. If I had had an organization like Batshaw Youth and Family Centres to go to, I strongly believe a lot of things in my life wouldn't have been so traumatizing. I learned survival skills when I was homeless, but survival skills don't eventually lead to a full life. A lot of kids give up and it's so important that organizations like Batshaw are there so they don't. Batshaw gives people the tools and resources they need to function in society. If we invest in places like the Batshaw Centre, I strongly feel it would reduce homeless adults because they would have gotten the support they needed earlier in life. When we take care of our most vulnerable, we take care of our society as a whole.”

How the grant will help: “The funds received will be distributed directly to the specific needs of a family or child, through a dedicated social worker,” said Wendy Khan, director of development.&nbsp;“It will also provide families with groceries, pharmaceuticals, or other emergency supplies to help them get through this extremely challenging time. Sometimes, financial support can keep families together and prevent children from being placed in the foster system.”

<a href="https://www.the519.org/" target="_blank" rel="noreferrer noopener">The 519</a> — Toronto, Ont.

The 519 is a City of Toronto agency, a registered charity, and Canada’s prominent LGBTQ2S Community Centre. The 519 strives to make a real difference in people’s lives by delivering essential services for the most vulnerable and marginalized, and leading advocacy, anti-violence, and access to justice initiatives. During COVID-19, The 519 mobilized to transform its operations to continue to provide critical services with a focus on food security, mental health and social isolation, clothing, harm reduction, counselling, settlement, referral and other support services.

According to district manager Levi Parker-Styles, The 519 “saved his life,” so he wanted to recognize them by nominating them for a grant.

“I had always feared sexual health, due to the uncertainty of living my life as a gay male. I knew I had an obligation to be regularly tested, but there was always a sense of fear — fear of judgement, fear of misinformation... When I mustered up the courage to go to The 519 to get tested, I learned I was HIV positive. In an instant, my world shattered; I felt empty. But the care and support I was provided was incredible, from the nurse that took my sample to the help I received seeking mental health resources. Today I live my life as a healthy individual because of their care and concern for me as a human being. I am thriving today because they saw me as a person who needed help, and I am forever indebted.”

How the grant will help: “The grant will directly help our essential services work to support our community’s most marginalized and vulnerable,” said Stacy Kelly, director of philanthropy. “Our sincerest thanks to The Starbucks Foundation and Starbucks Canada. Our ongoing COVID-19 response is largely unfunded, and we are relying on and are so grateful for the continued support of individuals, organizations, and companies who are answering our call to help us ensure no one is left behind.”

<a href="https://www.girlguides.ca/web/AB/Parents/About_Us/AB/About_Us.aspx?hkey=dd7f89da-c9ed-4037-a98b-15734a157c6d" target="_blank" rel="noreferrer noopener">Girl Guides of Canada - Alberta </a>— Cochrane, Alta.

Girl Guides of Canada provides a safe environment for girls and women to feel a sense of belonging. The organization empowers girls to find their voice, build friendships, and make a difference in the world.&nbsp;

Store manager Marianne Spring has fond memories of being a Girl Guide as a child and attending weekly Brownie meetings. She now volunteers with the organization and has also enrolled her daughter.&nbsp;

“As a mother to an only child, one of the biggest challenges I have faced during this pandemic is issues with social development and maintaining friendships. My six-year-old daughter struggled with social connection at school and feels connected to her fellow Girl Guides. Other families in my community are experiencing the same challenges. Girl Guides gives our girls a sense of normalcy and pride in accomplishment, and they’ve been hosting weekly virtual campfires to bring our girls together.

As a volunteer, I have also found friendships within my community with other moms who share my passion for female leadership and growth. Providing Canadians a support structure like this, especially now, is so important to maintaining mental health.”

How the grant will help: “In this time of COVID-19 where we have switched to online programming, the grant will be used to support the delivery of program materials needed by each girl to complete program activities,” said Heather Monahan, the administrative manager at Girl Guides of Canada, Alberta &amp; Saskatchewan Council. “Depending on the unit needing funds, it could be used for craft supplies, science magic, or even online access for members. We are committed to continuing our programs and ensuring that cost is not a deterrent to anyone who wants to join in becoming and staying involved.”

<a href="https://www.squamishhelpinghands.ca/" target="_blank" rel="noreferrer noopener">Squamish Helping Hands Society</a> — Squamish, B.C.&nbsp;

Squamish Helping Hands Society provides food services and safe, reliable emergency shelter to those in Sea-to-Sky communities. Its network of nurses, mental health professionals and case workers also assist people transitioning from homeless to housed.&nbsp;

District manager Jaime Martins revealed that one of his store managers, Anita Kingston, has been a long-time volunteer advocate of Squamish Helping Hands Society.&nbsp;

“[Anita] fostered the bridge between our partners and this organization through an annual holiday volunteer event. Since its inception in 2007, our partners have always, as available, participated in this relationship, as well as other partnerships in the community like Hilltop House Support Society (a long-term care facility), Squamish Watershed Society, and the Howe Sound Women’s Centre. In this community, supporting these causes is not just about supporting ‘strangers’ in need. Very often it’s people we know: some are our customers, some friends, and in some cases family members.”

How the grant will help:&nbsp;“The grant will potentially go toward our outreach and food programs, as well as toward our welcome packages as we get ready (in October) to move into our permanent home at Under One Roof,” said executive director Maureen Mackell. “I read a quote recently which says, ‘Heroes are not giant statues framed against a red sky. They are people who say: this is my community, and it is my responsibility to make it better.’ When Starbucks as a company decides to help out like this in the local communities where they are doing business, they are recognizing that it’s their community too and taking responsibility to make it better. That’s a great way for a company to stand up and be counted.”

Map of Canada with icons showing the greatest needs across the country

To build on its contributions toward COVID-19 community response to date, The Starbucks Foundation has selected more than 400 organizations across Canada and the U.S. to receive grants in its third round of Neighbourhood Grants.

The Starbucks Foundation Invests $145,000 in Grants to Support Local Communities across Canada

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https://stories.starbucks.ca/en-ca/stories/2020/the-starbucks-foundation-invests-145k-in-grants-to-support-local-communities-across-canada/

Starbucks Canada is reopening cafes and patio seating for customers, aiming to have nearly half of its company-owned stores open by the end of June. The company will reopen for dine in on a community-by-community basis, starting in B.C. where 16 stores opened last week. Starbucks is working closely with local leadership, health authorities and provincial governments as restrictions start to lift across the country.&nbsp;

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As the company rolls out dine-in service, Starbucks precautionary measures will continue to prioritize partner (employee) and customer safety. Available indoor and outdoor seating will be significantly reduced to accommodate 6-foot spacing between tables and to prioritize physical distancing in the cafe lobby and customer waiting areas, and tables will be sanitized between each customer.

This is in addition to previously announced in-store safety measures including floor markers and signage to show customers how to navigate through the store and remain physically distant. There will also be a plexi-shield at the POS and handoff area as an added barrier of protection. Additionally, partners will wear facial coverings and adhere to Starbucks <a href="https://stories.starbucks.ca/en/stories/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/" target="_blank" rel="noreferrer noopener">safety measures</a>.&nbsp;

Customers can order to-go or to stay if seating is available. However, Starbucks will continue to pause the use of personal cups and “for here” ware as a precautionary measure to mitigate the spread of COVID-19.

Starbucks <a href="https://stories.starbucks.ca/en/stories/2020/caring-for-our-partners-and-customers-during-covid-19/" target="_blank" rel="noreferrer noopener">temporarily closed most of its stores</a> in March in response to the pandemic. However, after <a href="https://stories.starbucks.ca/en/stories/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/" target="_blank" rel="noreferrer noopener">testing and refining new ways of working</a> to protect the health of its partners and customers, the company gradually re-expanded its services. Now there are many ways for customers to enjoy Starbucks, including drive-thru, <a href="https://www.ubereats.com/ca/brand/starbucks/?utm_source=starbucks_can&amp;utm_medium=brandpage&amp;utm_content=PAowned" target="_blank" rel="noreferrer noopener">Starbucks® Delivers</a> powered by Uber Eats (limited delivery area and menu options. See Uber Eats app for details), <a href="https://stories.starbucks.ca/en/stories/2020/how-to-guide-for-digital-ordering-at-starbucks/" target="_blank" rel="noreferrer noopener">mobile ordering</a>, <a href="https://stories.starbucks.ca/en/stories/2020/starbucks-canada-welcomes-customers-back-grab-and-go-service/" target="_blank" rel="noreferrer noopener">grab-and-go</a>, and now dine in.&nbsp;

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Now that the majority of Canadian stores are open for grab-and-go, customers can walk into a cafe and pay with any method at the counter. However, Starbucks encourages downloading and <a href="https://stories.starbucks.ca/en/stories/2020/starbucks-app-evolved-into-a-tool-for-customers-amid-covid-19/" target="_blank" rel="noreferrer noopener">using the Starbucks App</a> for contactless payment. To save time, customers can also order ahead and pay with their Starbucks App. Mobile orders can be picked up at the designated handoff area inside the cafe or at the drive-thru.&nbsp;

Customers using the Starbucks App can also&nbsp;<a href="https://stories.starbucks.ca/en/stories/2020/how-to-join-starbucks-rewards/" target="_blank" rel="noreferrer noopener">collect Stars towards Rewards</a>&nbsp;with most purchases when they become Starbucks Rewards members. To welcome customers back to stores, Starbucks is offering a new promotion:

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Starbucks is committed to supporting health and government officials as they work to mitigate the spread of COVID-19. As more stores reopen for dine in, the company will maintain its operational standards for partner and customer safety at a minimum.

Starbucks Canada is reopening cafes and patio seating for customers, aiming to have nearly half of its company-owned stores open by the end of June. The company will reopen for dine in on a community-by-community basis, starting in B.C. where 16 stores opened last week.

Starbucks Canada Aims to Reopen Nearly Half of Stores for Dine In by the End of June

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https://stories.starbucks.ca/en-ca/stories/2020/starbucks-canada-starts-reopening-stores-for-dine-in/

With <a rel="noreferrer noopener" href="https://stories.starbucks.ca/en/stories/2020/starbucks-canada-prioritizes-safety-as-it-resumes-store-operations/" target="_blank">partner (employee) and customer safety</a> top of mind, Starbucks Canada is set to open its cafe doors and welcome customers for walk-in take-out orders. By this weekend, two-thirds of stores across Canada will offer grab-and-go service, which means customers can go inside a cafe to place their order to go, but all in-cafe and patio seating will remain closed.

Since the onset of COVID-19, Starbucks Canada <a rel="noreferrer noopener" href="https://stories.starbucks.ca/en/stories/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/" target="_blank">tested and refined new ways of working</a> to protect the health and well-being of its partners and customers, consistent with the guidance provided by the Public Health Agency of Canada, provincial governments and safety experts.

The grab-and-go model continues to prioritize safety. When a customer walks into a cafe to order at the counter, they will notice floor markers and signage directing them where to stand to remain physically distant. There will also be a plexi-shield at the POS as an added barrier to protect partners and customers. Partners will wear facial coverings and adhere to Starbucks <a href="https://stories.starbucks.ca/en/stories/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/" target="_blank" rel="noreferrer noopener">safety measures</a>.

The addition of grab-and-go provides more ways to enjoy Starbucks, expanding service from drive-thru, <a href="https://www.ubereats.com/ca/brand/starbucks/?utm_source=starbucks_can&amp;utm_medium=brandpage&amp;utm_content=PAowned">Sta</a><a href="https://www.ubereats.com/ca/brand/starbucks/?utm_source=starbucks_can&amp;utm_medium=brandpage&amp;utm_content=PAowned" target="_blank" rel="noreferrer noopener">r</a><a href="https://www.ubereats.com/ca/brand/starbucks/?utm_source=starbucks_can&amp;utm_medium=brandpage&amp;utm_content=PAowned">bucks® Delivers</a> powered by Uber Eats (limited delivery area and menu options. See Uber Eats app for details), and pickup at entryway or drive-thru after <a href="https://stories.starbucks.ca/en/stories/2020/how-to-guide-for-digital-ordering-at-starbucks/" target="_blank" rel="noreferrer noopener">mobile ordering</a>.

With grab-and-go service, customers now have the option to walk into a cafe, order at the counter and pay with any method, though Starbucks encourages downloading and using the <a href="https://stories.starbucks.ca/en/stories/2020/starbucks-app-evolved-into-a-tool-for-customers-amid-covid-19/" target="_blank" rel="noreferrer noopener">Starbucks App</a> for contactless pay. Customers can also order ahead and pay with their Starbucks App to save time. Mobile orders can be picked up at the designated handoff area inside the cafe or at the drive-thru.

The added benefit of using the Starbucks App is that customers can <a href="https://stories.starbucks.ca/en/stories/2020/how-to-join-starbucks-rewards/" target="_blank" rel="noreferrer noopener">collect Stars towards Rewards</a> with almost all purchases when they become Starbucks Rewards members. To welcome customers back to stores, Starbucks is offering new promotions:

Following grab-and-go, Starbucks is poised to move quickly to allow customers to dine in its cafes and patios in a limited capacity. Opening in-cafe and patio seating will be determined on a community-by-community basis, and Starbucks will work closely with local leadership, health authorities and provincial governments as the environment and regulations change.

With partner (employee) and customer safety top of mind, Starbucks Canada is set to open its cafe doors and welcome customers for walk-in take-out orders. By this weekend, two-thirds of stores across Canada will offer grab-and-go service.

Starbucks Canada Welcomes Customers Back in Stores with Grab-and-Go Service

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https://stories.starbucks.ca/en-ca/stories/2020/starbucks-canada-welcomes-customers-back-grab-and-go-service/

Starbucks Canada is <a rel="noreferrer noopener" href="https://stories.starbucks.ca/en/stories/2020/starbucks-canada-prioritizes-safety-as-it-resumes-store-operations/" target="_blank">on track to safely resume operations</a> in 85 per cent of its stores by the end of May. Although the Starbucks Experience may look different, it is still convenient, familiar and safe for all customers.

Amid COVID-19, the Starbucks Experience created by partners in our stores extended and evolved into an enhanced digital relationship with customers through the <a rel="noreferrer noopener" href="https://www.starbucks.ca/coffeehouse%2Fmobile-apps" target="_blank">Starbucks App</a>.

<a href="https://stories.starbucks.ca/en/stories/2020/starbucks-app-evolved-into-a-tool-for-customers-amid-covid-19/" target="_blank" rel="noreferrer noopener">The Starbucks App</a> provides a safe, easy, and convenient way for customers to enjoy their favourite menu items. Customers can order ahead and pay with the Starbucks App at participating stores, which not only saves time, but helps minimize contact with partners and other customers. Additionally, customers can use the app as a resource to <a href="https://www.starbucks.ca/store-locator" target="_blank" rel="noreferrer noopener">find their closest store</a> and check operating hours.

By using the Starbucks App, customers can also <a rel="noreferrer noopener" href="https://stories.starbucks.ca/en/stories/2020/how-to-join-starbucks-rewards/" target="_blank">collect Stars towards Rewards</a> with almost all purchases when they become Starbucks Rewards members and pay with their registered Starbucks Card in the app. To welcome customers back to stores, Starbucks is offering three new promotions:

These promotions coincide with Starbucks Canada moving to its summer menu, which includes three new Iced Coconutmilk Drinks — Iced Guava Passionfruit Drink, Iced Pineapple Matcha Drink, and Iced Golden Ginger Drink&nbsp;— and the returning seasonal favourite S’mores Frappuccino® Blended Beverage.

To try these new beverages, customers can use the Starbucks App to locate a store, order ahead, and pay. In most cases, customers who use the app can pick up their order from a barista at the door (without entering the café) or at the drive-thru. For those new to using the Starbucks App, here are <a href="https://stories.starbucks.ca/en/stories/2020/how-to-guide-for-digital-ordering-at-starbucks/" target="_blank" rel="noreferrer noopener">step-by-step instructions for digital ordering.</a>

Customers can also get their favourite Starbucks food and drinks without leaving home with <a href="https://www.ubereats.com/ca/brand/starbucks/?utm_source=starbucks_can&amp;utm_medium=brandpage&amp;utm_content=PAowned" target="_blank" rel="noreferrer noopener">Starbucks® Delivers</a>, offering a convenient way to place an order through Uber Eats.

Here are the new summer menu items available at Starbucks:

NEW Iced Guava Passionfruit Drink

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Starbucks new Iced Coconutmilk Drinks are vibrant and delicious and will expand the menu of non-dairy, iced beverages after the&nbsp;<a href="https://stories.starbucks.ca/en/stories/2020/starbucks-two-new-2020-beverages/" target="_blank" rel="noreferrer noopener">debut of two new non-dairy hot beverages</a> in January. The Iced Guava Passionfruit Drink combines flavours of guava, passionfruit, pineapple and ginger, hand-shaken with coconutmilk and ice for a smooth and creamy beverage to uplift your day.

NEW Iced Pineapple Matcha Drink

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Made with premium matcha green tea with flavours of pineapple and ginger, shaken with coconutmilk and ice, the Iced Pineapple Matcha Drink feels like an island escape in a cup. At first sip, you get some of that pineapple flavour complimented by the coconutmilk, with matcha and ginger flavours really shining through at the end.

NEW Iced Golden Ginger Drink&nbsp;

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This caffeine-free beverage features ginger, pineapple and turmeric flavours, shaken with coconutmilk and ice. With its vibrant colour and sunny flavours, you might as well call the Iced Golden Ginger Drink&nbsp;a cup of sunshine.

RETURNING S’mores Frappuccino® Blended Beverage

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Back for a limited time, the S’mores Frappuccino® layers marshmallow-infused whipped cream, milk chocolate sauce, a creamy blend of vanilla, coffee, milk and ice, even more marshmallow whipped cream and is finished off with a graham cracker crumble.

The new Starbucks Rewards promotions coincide with Starbucks Canada moving to its summer menu, which includes three new Iced Coconutmilk Drinks — Iced Guava Passionfruit Drink, Iced Pineapple Matcha Drink, and Iced Golden Ginger Drink — and the returning seasonal favourite S’mores Frappuccino® Blended Beverage.

Starbucks Offers Big Rewards Alongside New Summer-Inspired Drink Menu

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https://stories.starbucks.ca/en-ca/stories/2020/starbucks-rewards-new-summer-inspired-drink-menu/

Starbucks serves as the third place for customers — a warm and welcoming place between home and work where they can turn for comfort and connection. But in the new physical-distancing environment, Starbucks had to rethink what the third place looked like.

At a time when many are feeling socially isolated and lonely, Starbucks tuned into the need for community and committed itself to providing safe, familiar, and convenient experiences. Over the past few weeks, the third place experience created by Starbucks partners (employees) in our stores has extended and evolved into an enhanced digital relationship with customers through the <a href="https://www.starbucks.ca/coffeehouse%2Fmobile-apps" target="_blank" rel="noreferrer noopener">Starbucks App</a>.&nbsp;

The Starbucks App provides a safe, easy, and convenient way for customers to enjoy their favourite menu items. Customers can order ahead and pay with the Starbucks App at participating stores, which not only saves time, but helps minimize contact with partners and other customers.

After placing an order through the Starbucks App, customers can either pick up their order from a barista at the store entryway or at the drive-thru. For those new to using the app, here are <a href="https://stories.starbucks.ca/en/stories/2020/how-to-guide-for-digital-ordering-at-starbucks/" target="_blank" rel="noreferrer noopener">step-by-step instructions for digital ordering</a>.

The Starbucks App is a tool for customers to help minimize contact, <a href="https://www.starbucks.ca/store-locator" target="_blank" rel="noreferrer noopener">find their closest store</a>, and check operating hours.

By using the Starbucks App, customers can also <a href="https://stories.starbucks.ca/en/stories/2020/how-to-join-starbucks-rewards/" target="_blank" rel="noreferrer noopener">collect Stars towards Rewards</a> with almost all purchases when they become Starbucks Rewards members and pay with their registered Starbucks Card in the app. To welcome customers back to stores, Starbucks is offering three new promotions:

Another convenient way customers can enjoy their favourite menu items is through <a href="https://www.ubereats.com/ca/brand/starbucks/?utm_source=starbucks_can&amp;utm_medium=brandpage&amp;utm_content=PAowned" target="_blank" rel="noreferrer noopener">Starbucks Delivers</a> via Uber Eats. Menu limited. See the Uber Eats App for details.

As we move out of this crisis, <a href="https://stories.starbucks.ca/en/stories/2020/starbucks-canada-prioritizes-safety-as-it-resumes-store-operations/">partner and</a><a href="https://stories.starbucks.ca/en/stories/2020/starbucks-canada-prioritizes-safety-as-it-resumes-store-operations/" target="_blank" rel="noreferrer noopener"> </a><a href="https://stories.starbucks.ca/en/stories/2020/starbucks-canada-prioritizes-safety-as-it-resumes-store-operations/">customer safety</a> will continue to be Starbucks top priority.&nbsp;

How the Starbucks App Evolved into a Tool for Customers Amid COVID-19

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https://stories.starbucks.ca/en-ca/stories/2020/starbucks-app-evolved-into-a-tool-for-customers-amid-covid-19/