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Starbucks Delivers now available on DoorDash Canada at more than 500 stores, bringing delivery to nearly 50 new communities at participating locations

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TORONTO, March 14, 2023 - Starbucks Canada and DoorDash Canada announced a new partnership to offer on-demand delivery of Starbucks at participating locations. Beginning today, DoorDash customers will be able to enjoy fast and convenient delivery of Starbucks favourites from more than 500 stores.

The new partnership also expands Starbucks Delivers to nearly 50 new communities for the first time including Saint John, New Brunswick, Squamish, British Columbia and the province of Prince Edward Island. As one of Canada’s leading last-mile delivery platforms, DoorDash will provide customers with a quick and convenient way to have Starbucks delivered right to their doorstep, all with the click of a button.

“As we continue to innovate the Starbucks Experience with new and impactful ways to connect digitally, we are excited to expand how our customers can enjoy their Starbucks favourites wherever they may be,” said Lori Digulla, General Manager, Starbucks Canada. “Delivery remains a major growth opportunity for Starbucks, and our new partnership with DoorDash will help us reach even more Starbucks customers from coast-to-coast.”&nbsp;

“We’re thrilled to welcome Starbucks Canada onto DoorDash Canada and provide coffee lovers a simple way to get their Starbucks favourites delivered right to their doorstep,” said Shilpa Arora, General Manager, DoorDash Canada. “Canadians are continuing to prioritize convenience in their lives, and we are continuing to provide our customers what they are looking for.”

To celebrate the launch of Starbucks on DoorDash, customers can get $5 off their next three Starbucks orders of $20 or more from March 20 to April 2, 2023*.

Convenience for Customers&nbsp;&nbsp;

In Canada, customers will be able to access Starbucks Delivers via DoorDash on iOS and Android devices, in addition to <a href="https://www.doordash.com/" target="_blank" rel="noreferrer noopener">DoorDash.com</a>. Key features of the delivery program include:&nbsp;

Prompt Delivery: Orders placed through the DoorDash platform will be delivered by an extensive network of Dashers, designed for expedient and secure delivery so customers can enjoy their Starbucks beverage and food promptly. Customers can track their orders through DoorDash from preparation to drop-off.&nbsp;

Delivered Fresh: Starbucks has developed packaging solutions to help ensure the quality of hot and cold menu items including stickers for beverages to avoid spilling, tamper-evident packaging, and delivery-specific cup holders, including a two-cup tray exclusively for Starbucks Delivers to serve as a barrier between hot and cold beverages.

Customization: Starbucks will offer approximately 95% of its core menu items on DoorDash. Customers can customize their orders within the DoorDash app, including the ability to choose the amount of syrup, type of milk and espresso roasts.&nbsp;&nbsp;&nbsp;

DashPass, DoorDash’s monthly subscription program, provides customers ordering from Starbucks on DoorDash with $0 delivery fees. Other fees apply. Customers can check the <a href="https://www.starbucks.ca/delivery/">delivery locator</a> to see if delivery with DoorDash is available in their area.

About DoorDash&nbsp;Canada

DoorDash (NYSE: DASH) is a technology company that connects consumers with their favourite businesses in 27 countries across the globe. Founded in 2013, DoorDash enables local businesses to address consumers’ expectations of ease and immediacy and thrive in today’s convenience economy. By building the logistics infrastructure for local commerce, DoorDash is bringing communities closer, one doorstep at a time.

About Starbucks Canada&nbsp;

Since 1971, Starbucks Coffee Company has been committed to ethically sourcing and roasting high-quality arabica coffee. Today, with over 35,000 stores worldwide, the company is the premier roaster and retailer of specialty coffee in the world. Through our unwavering commitment to excellence and our guiding principles, we bring the unique Starbucks Experience to life for every customer through every cup. To share in the experience, please visit us in our stores or online at&nbsp;<a href="https://stories.starbucks.ca/">stories.starbucks.ca</a> or&nbsp;<a href="https://www.starbucks.ca/">starbucks.ca</a>.

*Spend $20, Get $5 Off your next 3 orders: Offer valid from 03/20/2023 to 04/02/2023. On orders with a minimum subtotal of $20 or more, excluding taxes and fees. Does not apply to pick up or dine-in orders. Valid only at participating Starbucks® locations in Canada. Restricted delivery area. Menu items may be limited. Limit three redemptions per person. Fees, taxes, and gratuity still apply. All deliveries subject to availability. Prices for Starbucks® items purchased through DoorDash may be higher than posted in stores or as marked. Must have or create a valid DoorDash account with a valid form of accepted payment on file. No cash value. Non-transferable. See full terms and conditions at <a href="http://help.doordash.com/consumers/s/article/offer-terms-conditions" target="_blank" rel="noreferrer noopener">help.doordash.com/consumers/s/article/offer-terms-conditions</a>

Starbucks Delivers is now available on DoorDash Canada at more than 500 stores, bringing delivery to nearly 50 new communities at participating locations

Starbucks and DoorDash Launch Delivery Partnership in Canada - Starbucks Canada

Starbucks Canada

Starbucks and DoorDash Launch Delivery Partnership in Canada

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https://stories.starbucks.ca/en-ca/stories/2023/starbucks-and-doordash-launch-delivery-partnership-in-canada/

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Expansion includes additional locations across Canada to better serve customers’ growing demand for delivery

Starbucks Canada today announced it will be launching a pilot of Starbucks Delivers, powered by Uber Eats, in Quebec making the service available for the first time in French Canada as customer demand for delivery is on the rise.&nbsp;&nbsp;

Since March 2020, demand for Starbucks Delivers has tripled as Canadians look for convenient ways to enjoy Starbucks in their daily routines, while continuing to practice social distancing. The addition of delivery in Quebec is part of a national expansion of the service that will bring dozens more Starbucks stores onto the Uber Eats platform to better serve customers’ growing and evolving needs across the country.

Starbucks is accelerating the transformation of its store formats to best serve evolving customer needs of convenience, connection and personalization in the wake of the pandemic. The expansion of Starbucks Delivers powered by Uber Eats joins the company’s growing list of available convenience formats, including drive-thru, <a href="https://stories.starbucks.ca/en/stories/2020/starbucks-canada-welcomes-customers-back-grab-and-go-service/" target="_blank" rel="noreferrer noopener">grab-and-go</a> and <a href="https://stories.starbucks.ca/en/stories/2020/starbucks-canada-to-begin-testing-curbside-pickup/" target="_blank" rel="noreferrer noopener">Mobile Order Curbside Pickup</a>.

At launch, customers in Quebec will be able to order the majority of Starbucks core menu items through the Uber Eats mobile app and customize their orders with over 170,000 beverage customizations — all without leaving their home. The 10-store pilot will begin on August 25, and will include locations in Montreal, Laval, Dollard-des-Ormeaux, Mont-Royal, and Boucherville.&nbsp;

Starbucks Canada today announced it will be launching a pilot of Starbucks Delivers, powered by Uber Eats, in Quebec making the service available for the first time in French Canada as customer demand for delivery is on the rise.

Starbucks® Delivers, Powered by Uber Eats, Expands to Quebec

https://stories.starbucks.com/uploads/sites/9/2020/08/Sbux_delivers-1024x683.jpg

https://stories.starbucks.ca/en-ca/stories/2020/starbucks-delivers-powered-by-uber-eats-expands-to-quebec/

Starbucks is making it easy to spread kindness. Beginning May 6, customers can send Starbucks beverages and treats to their loved ones by using the new “Share This Delivery” feature available on <a href="https://www.ubereats.com/ca/brand/starbucks/?utm_source=starbucks_can&amp;utm_medium=brandpage&amp;utm_content=PAowned" target="_blank" rel="noreferrer noopener">Starbucks Delivers</a> via the Uber Eats app.&nbsp;

After placing a Starbucks Delivers order on Uber Eats, customers will be prompted to share their delivery. Once selected, the customer will receive a tracking link as well as the option to include a message that they can share with the recipient through text or email.

This new feature on the Uber Eats app provides an enhanced and convenient way to send and track Starbucks Delivers orders to loved ones. Now, it’s easier than ever to #sendacup – whether it’s showing appreciation for members of the community such as first responders and health care workers, having mom’s favourite Starbucks treat delivered right to her door on Mother’s Day, or simply sharing joy for others.&nbsp;

Delivery is just one of the ways Starbucks continues to serve its communities amid COVID-19. And, in an effort to support its communities during this challenging time, Starbucks is also providing a $0 delivery fee for a limited time (taxes/fees apply) with Uber Eats. Use the <a href="https://www.starbucks.ca/delivery/" target="_blank" rel="noreferrer noopener">delivery locator</a> to see where Starbucks Delivers is available.

Customers can also order ahead and pay using the <a href="https://www.starbucks.ca/coffeehouse%2Fmobile-apps" target="_blank" rel="noreferrer noopener">Starbucks app</a> and pick up their order from a barista at the door or at the drive-thru.

To learn more about Starbucks safety measures and how the company is serving its communities, please visit our <a href="https://stories.starbucks.ca/en/stories/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/" target="_blank" rel="noreferrer noopener">at-a-glance overview</a>.

Starbucks is making it easy to spread kindness. Beginning May 6, customers can send Starbucks beverages and treats to their loved ones by using the new “Share This Delivery” feature available on Starbucks Delivers via the Uber Eats app.

#SendACup to Someone You Love with Starbucks Delivers: New ‘Share This Delivery’ Feature Launches on Uber Eats

https://stories.starbucks.ca/en-ca/stories/2020/send-a-cup-to-someone-you-love-with-starbucks-delivers-uber-eats/

Some exceptions will be made for cafés serving in or around hospitals in our efforts to serve thousands of first responders and health care workers who are on the front line.

Starting today, effective immediately, Starbucks will close access to its cafés and move to drive-thru and delivery only. Some exceptions will be made for those cafés serving in or around hospitals and health care centers in the company’s efforts to serve first responders, health care workers, and their incredible support staff. 

Starbucks Canada president Lori Digulla made the announcement in a letter to all partners today. “Thank you so much for all you’re doing, and above all else know that all our decisions are balancing partner and customer care, with science and facts, to serve our communities in the most impactful way we can as long as it is safe to do so,” she wrote.

Below is Lori Digulla's full letter:

Thank you again for our conversation yesterday. As we discussed, the magnitude of managing through this situation is the single biggest challenge many of us have faced in our lifetime. We are continually reviewing our partner support and operations and making decisions daily to ensure we’re responding to the changes we’re seeing and experiencing across the country. Thank you for your flexibility, your engagement, your on-the-ground insights, as well as the feedback you share. Today, we have some important new information about additional steps we are taking to support you, our customers and our communities. 

Let me be clear: We are now more than ever committed to our Mission and values and the communities we serve. Just as we have for nearly 50 years, Starbucks will always make the courageous decisions, even if they're difficult ones. And today, those decisions are rooted in facts and science, partner care as a priority and the reality of how challenging it is to focus on every partner and our communities (now and throughout this crisis) while navigating this on a store by store, minute by minute, community by community basis across this vast country. 

Closing Cafés and Going to Drive-Thru &amp; Delivery Only

Since the onset of the outbreak, we’ve worked to exceed public health requirements by taking actions in our cafés like expanding sanitizing and cleaning processes, and removing furniture to reduce risk and create the safest environments we can for partners who want to come to work. Importantly, we removed our seating and moved to a take-out, Drive Thru and MOP service only, to support social distancing. Even so, we’ve all recognized over the last week the challenges and complexities of trying to reduce “social gathering” in our cafés even as we removed furniture and reduced our services to grab n go. While we have worked hard to exceed any public health requirements, our cafés in some areas are experiencing high traffic during moments of the day and we need to do more to prevent the spread of this virus. It has also become apparent how time intensive it is for everyone to manage the entire country in this way, causing too much time to be pointed at operational changes and schedule management rather than providing even more partner care in a more holistic way, and leveraging our size and our scale to help our communities and our country in even more impactful ways. Today, we are making the decision to close access to our café’s altogether for two weeks and limiting our services to drive thru and delivery only. Some exceptions will be made for those cafes serving in or around hospitals and health care centers in our efforts to serve first responders, health care workers, and their incredible support team. These changes apply to our company-owned stores, and our licensed partners will make decisions for their properties.

Partners will still be paid for the next month, even if you choose to stay home

We will expand the Catastrophe Pay support we <a href="https://stories.starbucks.ca/en/stories/2020/further-extension-of-partner-care-during-covid-19/" target="_blank" rel="noreferrer noopener" aria-label="announced just yesterday (opens in a new tab)">announced just yesterday</a>. We want to underscore that any partner serving in our stores that remain open are there because they want to be there to serve their community at this time. If you feel you’re taking a risk by coming to work or fear carrying the virus, please stay home. To guarantee that partners feel completely empowered to make that choice, we are going to pay all partners for their shifts over the next 30 days, whether you choose to work or not.

Supporting First Responders, Health Care Workers, and the Communities We Serve

We don’t believe lattes are “essential.” But in times of crisis, the government asks convenient food and beverage outlets to remain open when possible for pick up, drive-thru, or delivery. Cafes, gas stations, and other take out and convenience stores are part of a support system that offsets the pressure that is already high on grocery stores. This is especially important to serve thousands of first responders and health care workers who are on the front line, which is why our stores in or around hospitals, or communities with limited food options, will remain open with partners who are explicitly choosing to continue to serve. 

We will continue to work very closely with local, provincial, and the federal government to continually assess how best to stay open, stay safe and be a part of the solution during this time. 

I appreciate all of your incredible commitment to each other and your desire to serve our communities, to create best moments and desperately needed points of connection. We are just evolving our approach to do it in a different way.

Thank you so much for all you’re doing, and above all else know that all our decisions are balancing partner and customer care, with science and facts, to serve our communities in the most impactful way we can as long as it is safe to do so. 

This is a crisis that is moving quickly, and we need to stay ahead of it and do our part, recognizing this is often confusing, frustrating and dynamic. As anticipated, this change may come as a surprise or seem sudden given our recent conversation. I am sorry for that as we have done our very best to avoid this from happening. I hope that you understand. I deeply appreciate your patience and flexibility, and please keep sharing your thoughts and experiences because YOUR feedback informs our decisions.

In a letter to all partners today, Starbucks Canada president Lori Digulla announced Starbucks will close access to its cafes and move to drive-thru and delivery only.

Starbucks Canada To Close Cafes and Move to Drive-Thru and Delivery Only

Starbucks Canada To Close Cafés and Move to Drive-Thru and Delivery Only

https://stories.starbucks.ca/en-ca/stories/2020/starbucks-canada-to-close-cafes-and-move-to-drive-thru-and-delivery-only/

Starting today, Canadian residents can order their Starbucks® bevvies and bites right to their doorstep with the launch of Starbucks® Delivers Powered by Uber Eats!

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*For terms and conditions see Uber Eats mobile app.

To read the original announcement, <a href="https://stories.starbucks.ca/en/stories/2019/announcing-the-launch-of-starbucks-delivers-powered-by-uber-eats/">click here</a>.

Today Canadian residents can order their Starbucks® bevvies and bites right to their doorstep with the launch of Starbucks® Delivers Powered by Uber Eats!

Starbucks Delivers available to Canadian residents - Starbucks Canada

Starbucks Delivers powered by Uber Eats, now available to customers in Canada!

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https://stories.starbucks.ca/en-ca/stories/2019/starbucks-delivers-powered-by-uber-eats-now-available-to-customers-in-canada/