Starbucks Canada confirmed today that company-operated stores in Alberta, Saskatchewan and Manitoba will move to a “to go” model. Customers will still be able to walk into Starbucks stores and order at the counter, order ahead through the Starbucks App and pick up in store, order at the Drive-Thru, and in select areas can also order Starbucks Delivers powered by Uber Eats. However, all seating will be temporarily paused or removed, including patio and outdoor areas.

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The company continues to monitor and adjust operations to best support physical distancing especially if and where positive case counts are elevated. Starbucks has moved to a grab-and-go model in all of its company-operated <a href="https://stories.starbucks.ca/en/stories/2020/starbucks-temporarily-moves-to-a-to-go-model-in-all-quebec-and-ottawa-stores/" target="_blank" rel="noreferrer noopener">stores in Quebec</a> and Ontario company-operated locations.

Led by three guiding principles: to prioritize the health and well-being of its partners and customers; ground decisions in facts and science; and be in service to its communities, <a href="https://stories.starbucks.ca/en/stories/2020/starbucks-canada-safety-precautions-in-light-of-covid-19/" target="_blank" rel="noreferrer noopener">Starbucks safety precautions and protocols</a> meet and often exceed the guidance of public health and government agencies to ensure its stores, its partners working in them, and its customers visiting them are safe. This includes:

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Starbucks will continue to do its part to help curb the spread of COVID-19 in Canada and be flexible to adjust store operations as needed to help ensure the well-being of our partners and customers.

Please <a rel="noreferrer noopener" href="https://stories.starbucks.ca/en/stories/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/" target="_blank">click here</a> for an at-a-glance look at Starbucks precautionary measures.

Starbucks Canada Moves to a “To Go” Model in All Alberta, Saskatchewan and Manitoba Stores

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Starbucks Canada

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Starbucks Canada is reopening cafes and patio seating for customers, aiming to have nearly half of its company-owned stores open by the end of June. The company will reopen for dine in on a community-by-community basis, starting in B.C. where 16 stores opened last week. Starbucks is working closely with local leadership, health authorities and provincial governments as restrictions start to lift across the country.&nbsp;

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As the company rolls out dine-in service, Starbucks precautionary measures will continue to prioritize partner (employee) and customer safety. Available indoor and outdoor seating will be significantly reduced to accommodate 6-foot spacing between tables and to prioritize physical distancing in the cafe lobby and customer waiting areas, and tables will be sanitized between each customer.

This is in addition to previously announced in-store safety measures including floor markers and signage to show customers how to navigate through the store and remain physically distant. There will also be a plexi-shield at the POS and handoff area as an added barrier of protection. Additionally, partners will wear facial coverings and adhere to Starbucks <a href="https://stories.starbucks.ca/en/stories/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/" target="_blank" rel="noreferrer noopener">safety measures</a>.&nbsp;

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Customers can order to-go or to stay if seating is available. However, Starbucks will continue to pause the use of personal cups and “for here” ware as a precautionary measure to mitigate the spread of COVID-19.

Starbucks <a href="https://stories.starbucks.ca/en/stories/2020/caring-for-our-partners-and-customers-during-covid-19/" target="_blank" rel="noreferrer noopener">temporarily closed most of its stores</a> in March in response to the pandemic. However, after <a href="https://stories.starbucks.ca/en/stories/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/" target="_blank" rel="noreferrer noopener">testing and refining new ways of working</a> to protect the health of its partners and customers, the company gradually re-expanded its services. Now there are many ways for customers to enjoy Starbucks, including drive-thru, <a href="https://www.ubereats.com/ca/brand/starbucks/?utm_source=starbucks_can&amp;utm_medium=brandpage&amp;utm_content=PAowned" target="_blank" rel="noreferrer noopener">Starbucks® Delivers</a> powered by Uber Eats (limited delivery area and menu options. See Uber Eats app for details), <a href="https://stories.starbucks.ca/en/stories/2020/how-to-guide-for-digital-ordering-at-starbucks/" target="_blank" rel="noreferrer noopener">mobile ordering</a>, <a href="https://stories.starbucks.ca/en/stories/2020/starbucks-canada-welcomes-customers-back-grab-and-go-service/" target="_blank" rel="noreferrer noopener">grab-and-go</a>, and now dine in.&nbsp;

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Now that the majority of Canadian stores are open for grab-and-go, customers can walk into a cafe and pay with any method at the counter. However, Starbucks encourages downloading and <a href="https://stories.starbucks.ca/en/stories/2020/starbucks-app-evolved-into-a-tool-for-customers-amid-covid-19/" target="_blank" rel="noreferrer noopener">using the Starbucks App</a> for contactless payment. To save time, customers can also order ahead and pay with their Starbucks App. Mobile orders can be picked up at the designated handoff area inside the cafe or at the drive-thru.&nbsp;

Customers using the Starbucks App can also&nbsp;<a href="https://stories.starbucks.ca/en/stories/2020/how-to-join-starbucks-rewards/" target="_blank" rel="noreferrer noopener">collect Stars towards Rewards</a>&nbsp;with most purchases when they become Starbucks Rewards members. To welcome customers back to stores, Starbucks is offering a new promotion:

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Starbucks is committed to supporting health and government officials as they work to mitigate the spread of COVID-19. As more stores reopen for dine in, the company will maintain its operational standards for partner and customer safety at a minimum.

Starbucks Canada is reopening cafes and patio seating for customers, aiming to have nearly half of its company-owned stores open by the end of June. The company will reopen for dine in on a community-by-community basis, starting in B.C. where 16 stores opened last week.

Starbucks Canada Aims to Reopen Nearly Half of Stores for Dine In by the End of June

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Since the onset of the pandemic, Starbucks has moved quickly to modify and adapt its operations to help mitigate the spread of COVID-19. The company’s guiding principle from the beginning has been to prioritize partner (employee) and customer safety, based on facts and science, and communicated with transparency.

Amid the outbreak in early March, Starbucks was among the first to <a href="https://stories.starbucks.ca/en/stories/2020/managing-through-the-dynamics-of-covid-19/" target="_blank" rel="noreferrer noopener">pause the use of personal cups</a> and “for here” ware as an initial precautionary measure. <a href="https://stories.starbucks.ca/en/stories/2020/comprehensive-partner-care-during-covid-19/" target="_blank" rel="noreferrer noopener">Sampling and the use of Cambro® containers</a> were also paused, and cleaning and sanitizing protocols were increased to help prevent the spread of germs in stores.&nbsp;

Starbucks also took a leadership approach by temporarily closing company-operated <a href="https://stories.starbucks.ca/en/stories/2020/caring-for-our-partners-and-customers-during-covid-19/" target="_blank" rel="noreferrer noopener">stores in high-social gathering locations</a> like stores located in malls and in colleges and universities to encourage physical distancing.&nbsp;

Now, as Starbucks is on track to <a href="https://stories.starbucks.ca/en/stories/2020/starbucks-canada-expects-to-resume-operations-in-as-many-stores-as-possible-by-the-end-of-may/" target="_blank" rel="noreferrer noopener">resume operations in as many stores as possible</a> by the end of May, partner and customer safety continues to be the company’s No. 1 priority.&nbsp;

Starbucks safety measures

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As the global crisis evolved, Starbucks Canada tested and refined new ways of working to protect the health and well-being of its partners and customers, consistent with the guidance provided by the Public Health Agency of Canada, provincial governments and safety experts.&nbsp; 

Partners, for example, are provided with personal protective equipment, including <a rel="noreferrer noopener" href="https://stories.starbucks.ca/en/stories/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/" target="_blank">facial coverings</a> and gloves. It is mandatory for any partner working in a store to wear a facial covering, but gloves are optional. As an additional safety measure, baristas will complete a check-in procedure at the start of each shift, which includes taking their temperature and using the COVID-19 Virtual Coach to ensure they are ready and able to work, helping every member of the team feel more confident while working together.

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Additionally, to protect our partners and our community, Starbucks Canada now respectfully requests customers follow physical distancing and safety protocols recommended by public health officials, including wearing a facial covering when visiting our stores. Although customers do not typically come in prolonged contact with partners or each other in Starbucks current modified operations, this additional step serves as an added layer of protection for our customers and partners.

Preparing partners to return to work

Despite the challenges of navigating this pandemic, Starbucks has remained committed to taking care of its partners. As store operations resume, all partners will attend a re-immersion training to set them up for success and ensure they feel safe, welcomed and supported to run their store.

The training is broken up into two blocks over two days and consists of audio recordings, interactive PDFs, and videos so partners can participate while physical distancing. The first block of training focuses on reconnecting partners with their team and acknowledging everyone’s experience during this pandemic. Partners will also participate in an eight-minute meditation together. The goal is to build greater empathy and understanding for each partner’s journey so that partners can better support each other.

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The second block of training focuses on the operational changes to promote physical distancing and increased safety. This will help familiarize partners with the way stores will work for the foreseeable future. Partners will learn how to move together in a modified store space, up-to-date guidance on cleaning and sanitizing protocols, how to properly handoff a customer’s beverage while giving them the space to retrieve it safely, and how to create positive customer experiences in this uncertain time.&nbsp;

Reimagining the Starbucks Experience

After expanding services to include entryway pickup, Starbucks is now looking forward to adding grab-and-go in the future. Where social distancing can be accommodated, this format will allow customers to place an order in the café and take it to-go, or use the order ahead and pay feature in the <a href="https://www.starbucks.ca/coffeehouse%2Fmobile-apps" target="_blank" rel="noreferrer noopener">Starbucks App</a> and pick it up at the counter. In preparation, Starbucks is sourcing plexi-shields to be installed at the POS.

Starbucks Canada is well on its way to resuming operations across the country. By the end of this week, Starbucks Canada will have safely resumed operations in 65% of stores with modified formats.

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Currently, Drive-Thru and take-out only locations remain open to serve customers, and delivery is available through <a href="https://www.ubereats.com/ca/brand/starbucks/?utm_source=starbucks_can&amp;utm_medium=brandpage&amp;utm_content=PAowned" target="_blank" rel="noreferrer noopener">Starbucks Delivers</a> via Uber Eats. In most cases, customers who use the <a href="https://www.starbucks.ca/coffeehouse%2Fmobile-apps" target="_blank" rel="noreferrer noopener">Starbucks app</a> can pick up their order from a barista at the door without entering the café or at the drive-thru.

The Starbucks Experience may differ depending on location, but it will still be convenient, familiar and safe for all customers.

To learn about <a rel="noreferrer noopener" href="https://stories.starbucks.ca/en/stories/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/" target="_blank">what customers can expect</a>, watch the video below.

As the global crisis evolved, Starbucks Canada tested and refined new ways of working to protect the health and well-being of its partners and customers, consistent with the guidance provided by the Public Health Agency of Canada, provincial governments and safety experts.

Starbucks Canada Prioritizes Safety as it Resumes Store Operations

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